1. Information We Collect
We collect the following types of information:
1.1 Personal Information
When you use TukTuk Rider, we may collect information that identifies you, such as:
- Name
- Email address
- Phone number
- Payment information (e.g., credit/debit card details, billing address)
- Government-issued identification (e.g., driver’s license or passport)
1.2 Usage Information
We collect information about how you interact with our Services, including:
- Rental history
- Location data (if you enable location-based services)
- Device information (e.g., IP address, browser type, operating system)
- Log data (e.g., access times, pages viewed, and app usage patterns)
1.3 Location Data
When you use our Services, we may collect your real-time location to provide you with location-based services, such as finding nearby rental locations. You can disable location tracking in your device settings, but this may limit some features of the Services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our Services
- To process your bookings and payments
- To verify your identity and eligibility for rentals
- To communicate with you about your account, bookings, or updates
- To improve our Services and develop new features
- To ensure safety and prevent fraud or misuse of our Services
- To comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information in the following cases:
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our Services (e.g., payment processors, identity verification services, or customer support).
3.2 Legal Obligations
We may disclose your information if required by law, legal process, or government request.
3.3 Business Transfers
If TukTuk Rider is acquired, merges with another company, or undergoes reorganization, your information may be transferred as part of the transaction.
4. Data Retention
We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we securely delete or anonymize it.
5. Your Privacy Choices
You have the following rights regarding your information:
- Access and Correction: You can request access to your personal information and correct inaccuracies.
- Opt-Out: You may opt out of receiving promotional communications by following the instructions in our emails or contacting us.
- Data Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
To exercise these rights, contact us at info@tuktukrider.com
6. Security of Your Information
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing them with your information.
8. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us, and we will take appropriate action.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
TukTuk Rider
Email: info@tuktukrider.com
Phone: 0767602286
Address: No. 63 Main Streets Colombo 01 Sri Lanka